Welcome!
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We know how you feel about your pets. They are your friends, your confidants, and your companions. We also know that you want them around for a very long time. You research ways to keep them healthy. You look for the best veterinary care when they are sick.
Well Point Veterinary Service provides the services to keep your pet healthy through all stages of life. We offer traditional medical and surgical services as well as alternative treatments such as Veterinary Acupuncture, Chinese Herbal Medicine, Reiki, and Massage.
We understand that your pets are important to you and we are here to work with you to insure that your best friends live long and healthy lives.
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COVID-19
Dear Valued Clients and Friends,
We want to thank you for your patience over the past 15 months as we have adopted a “curbside” protocol to help keep our community and staff safe during the COVID-19 pandemic. We have been honored by your trust to allow us to bring your pets into the facility without you. Due to the sustained decline in COVID-19 case numbers in our state and local community, we welcome you to once again be present for your pet’s exams if you would like to be.
While the pandemic has certainly made the past year very challenging, we have learned some important things. We have always known that the veterinary waiting room can often be a very stressful place for our canine and feline patients and by extension for our human clients and staff. However, in the past, it was considered to be a necessary part of maintaining our flow of appointments. Curbside protocol has taught us that with reliable cell phones and internet service we can accomplish our pre-appointment assessments over the phone quite efficiently, and that we can do our invoicing and payment over the phone as well, or by utilizing the computers in our exam rooms. For this reason, we will continue some of the procedures we have adopted in the past year.
Moving forward, our new protocol will be:
1) We ask that you continue to call or text us when you arrive for your pet’s appointment. We will get the needed information about the reason for your visit and your pet’s current condition over the phone, and when we have an exam room ready for you and your pet, we will direct you to the location in the building to come for your pet’s exam. After the appointment is over, we will either complete the invoicing and payment in the exam room, or we will ask that you return to your car and call us to complete payment over the phone.
2) We ask that you limit the number of family members coming into the appointment to 1 person, or 2 people at the most, as our exam rooms are small and dogs and cats are often more stressed in crowded spaces.
3) We will continue to have you call us for medication pick-ups and any sample drop-offs and we will come out to you in the parking lot. This will help limit the noises in the building that are often stressful to our patients.
4) We will continue to do surgery and day procedure check-ins over the phone and ask that you wait in the parking lot until your pet has been examined. Before you leave, the doctor or technician will call you to discuss the exam and treatment plan.
5) As is standard in most medical facilities, we require that you wear a face covering upon entering the building and during your pet’s appointment.
Finally, we understand that every individual’s comfort level is different. If you would prefer not to enter the building, and your pet is not stressed by being separated from you, we encourage you to let us know and we will come out and bring your pet in for their exam and call you to discuss the exam and treatment plan.
We hope that this new protocol will keep us and everyone’s pets safe, happy, and healthy. That is our ultimate goal, and we will continue to adapt to meet it in a continually changing world! Thank you for your understanding and for taking such good care of your pets.
Sincerely,
Well Point Veterinary Service
We want to thank you for your patience over the past 15 months as we have adopted a “curbside” protocol to help keep our community and staff safe during the COVID-19 pandemic. We have been honored by your trust to allow us to bring your pets into the facility without you. Due to the sustained decline in COVID-19 case numbers in our state and local community, we welcome you to once again be present for your pet’s exams if you would like to be.
While the pandemic has certainly made the past year very challenging, we have learned some important things. We have always known that the veterinary waiting room can often be a very stressful place for our canine and feline patients and by extension for our human clients and staff. However, in the past, it was considered to be a necessary part of maintaining our flow of appointments. Curbside protocol has taught us that with reliable cell phones and internet service we can accomplish our pre-appointment assessments over the phone quite efficiently, and that we can do our invoicing and payment over the phone as well, or by utilizing the computers in our exam rooms. For this reason, we will continue some of the procedures we have adopted in the past year.
Moving forward, our new protocol will be:
1) We ask that you continue to call or text us when you arrive for your pet’s appointment. We will get the needed information about the reason for your visit and your pet’s current condition over the phone, and when we have an exam room ready for you and your pet, we will direct you to the location in the building to come for your pet’s exam. After the appointment is over, we will either complete the invoicing and payment in the exam room, or we will ask that you return to your car and call us to complete payment over the phone.
2) We ask that you limit the number of family members coming into the appointment to 1 person, or 2 people at the most, as our exam rooms are small and dogs and cats are often more stressed in crowded spaces.
3) We will continue to have you call us for medication pick-ups and any sample drop-offs and we will come out to you in the parking lot. This will help limit the noises in the building that are often stressful to our patients.
4) We will continue to do surgery and day procedure check-ins over the phone and ask that you wait in the parking lot until your pet has been examined. Before you leave, the doctor or technician will call you to discuss the exam and treatment plan.
5) As is standard in most medical facilities, we require that you wear a face covering upon entering the building and during your pet’s appointment.
Finally, we understand that every individual’s comfort level is different. If you would prefer not to enter the building, and your pet is not stressed by being separated from you, we encourage you to let us know and we will come out and bring your pet in for their exam and call you to discuss the exam and treatment plan.
We hope that this new protocol will keep us and everyone’s pets safe, happy, and healthy. That is our ultimate goal, and we will continue to adapt to meet it in a continually changing world! Thank you for your understanding and for taking such good care of your pets.
Sincerely,
Well Point Veterinary Service
Please call our office to schedule an appointment.
Office Hours: Monday - Friday 8am - 5:30pm, 1st & 3rd Saturdays of each month 8am - 1pm
Office Hours: Monday - Friday 8am - 5:30pm, 1st & 3rd Saturdays of each month 8am - 1pm
86 Roberts Road
Norway, Maine 04268 |
Phone: (207) 743-6441
Fax: (207) 744-9141 |
wellpointvet@yahoo.com
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